Support
We’re here to help you get the most out of RoamStats.
RoamStats is your social travel portfolio — pin countries, share posts and stories, plan trips, and follow fellow explorers. If something isn’t working or you have a question, reach out and we’ll get back to you as soon as we can.
Contact us
Email: support@roamstats.com
When you write in, please include:
- The email address linked to your RoamStats account
- Your device model and iOS version
- A short description of what you were trying to do
- Screenshots, if helpful
Common questions
I forgot my password
On the sign-in screen, tap Forgot password, enter your registered email, and follow the reset link we send you. Check your spam folder if it doesn’t arrive within a few minutes.
How do I verify a visited country?
Open your travel portfolio or visited countries map, select a country, and use GPS verification when you are physically in that country. VPN or proxy connections may block verification.
How do stories work?
Stories disappear after 24 hours. You can save your own stories to profile highlights so they stay visible on your profile after they expire from the story ring.
How do I delete my account?
In the app, go to Settings → Delete Account. This permanently removes your profile and associated data from RoamStats.
How do I report a post or block someone?
Use the report option on a post, or block a user from their profile. You can manage blocked accounts under Settings → Blocked Accounts.
Privacy & legal
Read our Privacy Policy for how we handle your data.
Response times
We aim to reply to support requests within 1–2 business days. Urgent security issues are prioritised.